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How long are customer approvals good for?

Approvals are valid for up to 90 days. Please refer to your specific approval terms.

What type of ID do you accept?

The following IDs can be used when applying with Snap.

How do I get paid?

Snap expedites funding to your account, typically within 48 hours of merchandise delivery.

Do Snap Partners pay any fees?

There are merchant discounts that are mutually agreed upon, but Snap Partners do not pay any fees. Please contact your Client Success Manager (CSM) for more details.

How do I contact Merchant Support?

If you have questions, we can help! Live chat with a member of our Merchant Support team for immediate assistance. Click on the chat feature on the bottom-right corner of your screen.

How do I get more marketing materials?

Snap provides marketing materials to our partners at no charge. To order additional materials, please contact your Client Success Manager (CSM).

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GETTING STARTED

How long are customer approvals good for?

Approvals are valid for up to 90 days. Please refer to your specific approval terms.

What type of ID do you accept?

The following IDs can be used when applying with Snap.

• Social Security number

• ITIN number

• State-issued Driver's License

• State-issued identification card

Why do you need my date of birth?

We review each Snap Partner application, and your birthday is needed for identity verification.

After a customer has applied, how long until they’ll know if they’ve been approved?

We’ll let a customer know in seconds if they’ve been approved.

What does a customer need to apply?

For a customer to apply for pay-over-time-options with Snap, they need to

• Be old enough to enter into a legally binding contract, which may vary by state or territory

• Have a steady source of income

• Have an active checking account

• Provide a valid smartphone number and email address

Our application is easy. It takes only a few minutes for a customer to apply.

Where do customers apply?

Customers can apply through your Merchant Portal or SMS or online at snapfinance.com.

FUNDS AND FEES

How do I get paid?

Snap expedites funding to your account, typically within 48 hours of merchandise delivery.

Do Snap Partners pay any fees?

There are merchant discounts that are mutually agreed upon, but Snap Partners do not pay any fees. Please contact your Client Success Manager (CSM) for more details.

What are some ways to collect the processing fee?

When paying the processing fee, customers generally use a credit/debit card or cash. However, this may vary based on the Snap product you offer. Please check with your Client Success Manager (CSM) for assistance.

SUPPORT

How do I contact Merchant Support?

If you have questions, we can help! Live chat with a member of our Merchant Support team for immediate assistance. Click on the chat feature on the bottom-right corner of your screen.

Our hours are:

Monday-Friday 7:00 a.m. - 7:00 p.m. MST

Saturday and Sunday 8:00 a.m. - 5:00 p.m. MST

Other ways to contact us:

Phone: 877-789-4384

Email: merchant@snapfinance.com

Fax: 866-332-6617

Mailing address: P.O. Box 26561, Salt Lake City, Utah 84126

What do I do if a customer has feedback or a complaint regarding Snap?

If a customer provides any feedback to you as a merchant regarding the product or any services provided by Snap Finance, please capture the nature of the customer's feedback or complaint using this form.

How do I get more marketing materials?

Snap provides marketing materials to our partners at no charge. To order additional materials, please contact your Client Success Manager (CSM).

How It Works

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